Resolved -
All services have returned to normal operation. We appreciate your patience and apologize for any inconvenience this may have caused.
Oct 29, 21:31 EDT
Update -
We are keeping a close eye on the situation to ensure it remains stable. Your patience is valued, and we'll notify you promptly if further updates are needed.
Oct 29, 20:22 EDT
Monitoring -
Our team is continuing to monitor the situation to ensure full stability and normal operations. We appreciate your patience and will provide further updates as necessary.
Oct 29, 19:52 EDT
Update -
We are continuing to work on a fix for this issue.
Oct 29, 19:21 EDT
Update -
We are continuing to work on a fix for this issue.
Oct 29, 18:54 EDT
Update -
Our team remains actively engaged in troubleshooting to restore services. We thank you for your understanding and will share any necessary updates as they become available.
Oct 29, 18:23 EDT
Update -
We are continuing to work on a fix for this issue.
Oct 29, 17:53 EDT
Update -
We are continuing to work on a fix for this issue.
Oct 29, 17:17 EDT
Update -
Our team remains actively engaged in troubleshooting to restore services. We thank you for your understanding and will share any necessary updates as they become available.
Oct 29, 16:46 EDT
Update -
Our team remains actively engaged in troubleshooting to restore services. We thank you for your understanding and will share any necessary updates as they become available.
Oct 29, 16:15 EDT
Update -
We are continuing to work on a fix for this issue.
Oct 29, 15:33 EDT
Update -
Our team remains actively engaged in troubleshooting to restore services. We thank you for your understanding and will share any necessary updates as they become available.
Oct 29, 15:03 EDT
Update -
Our team remains actively engaged in troubleshooting to restore services. We thank you for your understanding and will share any necessary updates as they become available.
Oct 29, 14:33 EDT
Update -
Our team remains actively engaged in troubleshooting to restore services. We thank you for your understanding and will share any necessary updates as they become available.
Oct 29, 14:06 EDT
Update -
Our team remains actively engaged in troubleshooting to restore services. We thank you for your understanding and will share any necessary updates as they become available.
Oct 29, 13:36 EDT
Identified -
We are currently investigating an ongoing issue with Microsoft Azure, our cloud service provider, which is impacting several areas of our platform. The primary functionality affected is AEE (Employee Self Service); however, any transmissions, imports, or scheduled reports that rely on Azure-dependent vendor connections may be impacted. Our teams are actively collaborating with Microsoft to identify the root cause and restore AEE access and all dependent services as quickly as possible.
Oct 29, 12:52 EDT
Update -
Our initial investigation indicates that this may be related to an ongoing issue with Microsoft Azure, our cloud service provider. Our teams are actively working with Microsoft to identify the root cause and restore service as quickly as possible.
We will provide an update as soon as additional information becomes available.
Oct 29, 12:24 EDT
Investigating -
We are aware of inaccessibility to Adaptive Employee Experience. Our team is actively investigating the issue and working diligently to restore services as quickly as possible. We will keep you updated on our progress here approximately every 30 minutes.
Oct 29, 12:07 EDT
